目的 在评估量表信效度的基础之上,分析上海市医疗机构青少年友好服务现状,为加强该服务体系建设提供依据。方法 在上海市12个试点区的医疗机构(每区1家)开展问卷调查,对“青少年友好服务情况评估表”的内部一致性和结构效度进行检验。结果 修订后的量表(15个条目)内部一致性和结构效度均较高,可应用于项目研究人群。评价结果显示服务内容、服务态度以及服务形式和质量的较高,因子得分均接近满分值(分别为2.69±0.193、2.77±0.181、2.67±0.186),总体满意率达到93.7%。结论 上海市青少年友好服务需方对服务质量的评价较高,在一定程度上反映了公共卫生体系建设三年行动计划项目的成效。
Abstract
Objective To analyze the status of youth friendly service in medical institutions of Shanghai based on the assessment of the validity and reliability of the scale,and to provide clues for reinforcing this service system. Methods An investigation using questionnaires were conducted.The internal reliability and construct validity of Youth Friendly Service Scale were assessed. Results The reliability and validity of the revised scale(15 items) were fair and could be applied in the study population.The service content,attitudes,and forms and quality evaluated by service recipients were high with the factor score nearing the full marks(2.69±0.193,2.77±0.181,2.67±0.186 respectively),and the total service satisfactory rate was 93.7%. Conclusion The evaluation of service content,attitudes,and forms and quality attached the high degree and partly reflect the effectiveness of the three-year public health service establishment of Shanghai.
关键词
青少年友好服务 /
信效度 /
评估
Key words
youth friendly service /
validity and reliability /
assessment
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参考文献
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基金
上海市科学技术委员会重点项目(12dz1202600);浦东新区卫生和计划生育委员会联合攻关项目(PW2013D-9);上海市气象与健康重点实验室开放课题(QXJK201302)
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